Don’t worry, this is our job not yours! And thankfully we are experts at dealing with all garments that come our way. When they arrive at our Plant, your garments are examined carefully and then cleaned under the manufacturer’s instructions. Our cleaning is as gentle as hand washing and delivers better results than traditional dry cleaning. If there’s any doubt or we can’t find a care label, we will clean at what we call “owner’s risk” (as we can sadly not accept any liability for garments where there are no instructions). If we feel there is really too much of a risk to your garment and we cannot get in touch with you, we will return the item to you un-cleaned so there’s no possibility of damage to your item.

We aim to collect your clothes, give them our expert care and attention and deliver them back in 48hr excluding the day of pickup and delivery. There might be some exceptions where the item is of leather or some rug, where it takes 5-7 days to process.

We inspect every garment thoroughly before returning to you, to ensure that they meet our strict quality standards. It should be noted, however, that we cannot 100% guarantee the removal of any stains. Stain removal is often made easier if the stain is identified when you leave the garment with us, and our ability to remove it will depend on several factors such as the age of the stain, composition, previous attempts to clean, nature of the fabric and dye. It is important that you tell us if there are unusual stains and any information which could help us remove them as we can treat them before cleaning your garment (you can leave a note in your bag with any special comments or instructions). If you are not 100% satisfied with the quality of our cleaning, we will happily re-clean and / or re-press your item free of charge, but we must be notified within 24h of delivery. The item will need to be unworn, returned in the original packaging and with the tags attached to the garment. If we suspect that the item has been worn, we reserve the right to refuse to re-clean or re-press. If an item is re-cleaned because a stain was not fully removed in the first clean, the re-clean will be done at “owner’s risk”, as we will have to use a stronger method to try and remove the stain, which could result in discolouration or other potential damage.

At TRYCLEANwe try to recycle / reuse all items like hangers and packaging materials provided at the time of delivery.

The account can be created through mobile app or at any of our stores. This makes ordering and delivering clothes easier. It’s a onetime registration which gives all the information through push notification and SMS . You can check the status of your order/payment anytime though your app.

To get in touch with our Customer Care team, the best way is to call / WhatsApp us on  97-1111-3500  or email us: at care@tryclean.in  

We are happy to inform that we accept above all modes of payment. You can always ask for the card machine available at the store /delivery boy.

You can schedule your pickup and delivery via our mobile app Android/ Apple store.We provide a free pick up and drop for minimum 5 clothes for dry cleaning or minimum 5 kgs for wash &Fold. However, in case you want to speak to our customer care  for placing order , call / WhatsApp us at 97-1111-3500 or email care@tryclean.in and we will arrange everything for you.

The order placed through mobile app can be rescheduled/ cancelled as per your convenience and next slot availability.

Details of the rider like name and contact number are provided at the time booking through SMS and app push notification. You are requested to pick up the phone when the driver calls up before attempting your pickup/delivery.

Yes, you can.The sole responsibility of the order lies with the neighbour/friend,therefore please make sure he hands over the clothes after thorough checking.

Of Course you can,provided we are giving our services in your hotel/place of residence. For locations, pl call us at 97-1111-3500.

We are continually growing and expanding and while we might not currently cover your area, but sooner or later we will cover your area based on demand and response.

You will get all the details of your orders and payments on our mobile app. We try to avoid using un-necessary paper print and therefore will be provided when requested. You are advised to download TRYCLEAN app from Android / Apple Store.

Yes, youcan. We are all about re-using and recycling at TRYCLEAN as you know, and so we encourage our customers to help us care for our planet by reducing the amount of packaging we consume (it also declutters your house – added benefit!). Feel free to give any hanger or packaging back to our driver.

Everything that says “Dry Clean only” can be “Wet cleaned” so you needn’t worry about what can and cannot be cleaned – we can clean everything with a care label. More generally, we cannot accept any liability for garments that have missing, unreadable or removed care labels. If we believe that the risk associated with the treatment is too high for the item, or that it could cause a risk to our machines or other items, we reserve the right to refuse any item.

Although we clean the same fabrics as traditional dry cleaners, we do not actually “dry” clean. Traditional dry cleaning processes soak clothes in toxic and carcinogenic chemicals, which can erode colour and stiffen material. TRYCLEAN’s professional wet clean technology provides a healthy, safe alternative and better quality clean. Our technology is powered by Electrolux Lagoon and has been tried and tested for years all over the world.

Wet clean is based on water, biodegradable detergents, and very specific cycles in sophisticated finishing and cleaning processes. Not only can anything with the dry clean label be wet cleaned, but also the gentler, specialist treatment TRYCLEAN uses delivers better results. Wet cleaning costs no more than any traditional quality dry cleaner in fact our pricing at the moment is very affordable compared to the traditional dry- cleaners. We want to make healthy, happy lifestyle available to everyone.

Yes we have a separate price list for kids below the age of 5 years.

Your clothes are in safe hands and incidents are extremely rare – but things happen and we do have a process for these too. In the unlikely event of damage or of an item going missing, please inform us within 24 hours of receiving your order back. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials – for instance pre-existing moth holes, sun fading garments or curtains or colour runs and discoloration below armpits due to deodorant – which may result in tears, the development of small holes or stains in fabric that are not readily apparent prior to processing. Our liability with respect to any lost or damaged to garments caused by us shall not exceed twice the bill value of that particular item damaged/lost regardless of brand or condition or four times service credit which can be used in future orders.

Our price list is only indicative. Even though we take great care of every garment entrusted to us, some items require a lot more time and very specific treatment. This concerns especially the most delicate garments, such as designer brands and luxury clothes, which will most often attract a specific “upcharge” in consideration for the level of complexity associated with cleaning them compared to more basic items.Also, if you asked for an express service, we will have charged you more than what is stated on our standard turnaround price list.

For your daily laundry – bedlinen, underwear, even t-shirts and jeans – we offer a Wash & Fold Laundry service. Your items will be washed with the best quality, eco-label compliant, professional non-bio detergent, tumble dried and folded. We wash whites together with lights, and colours together with darks. We wash all items at 30°C (unless getting the best results absolutely requires a higher temperature). Our detergents contain no enzymes, no dyes, and no phosphates so are suitable for most sensitive skins. You will need to ensure no delicates (silks, cashmeres, leathers, linens etc.) have slipped into your bag as we are not liable for any damage to a wash & fold item.