Terms & Conditions
As part of our transparency policy here are our key Terms & Conditions:
| Maximum liability in case of damage or loss | 2 x item cleaning price or 4 times service Credit |
| Missing, unreadable or removed care labels | At owner’s risk only |
| Timeframe for complaint / return | 24 hours |
| Timeframe to report missing garment | 24 hours |
| Re-cleaning, Re-pressing (within 24 hours) | Free of charge |
| Minimum order for free collection & delivery | Minimum 5kg Laundry /5 items for Dry Cleaning |
| Maximum length of time we will hold items after cleaning | 100 days from cleaning |
| Storage charge after 30 days | Rs 100 per item per week |
Alteration & Repairs: Before going ahead with a repair or alteration for which you will be charged, we will check with you to confirm the price.
Care Label Instructions: We exercise great care in processing your articles and use methods best suited to the nature and condition of each article. We clean in accordance with the care label instructions. In the absence of this we will consult you but not be liable in the event that the chosen method damages your clothes.
Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante’s, pearls, buckles, metals etc., due to their inherent unsuitability for dry cleaning, we have unrivalled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decorative components.
This is a design issue rather than a cleaning one – we have to rely to a certain extent on the fact that the dressmaker / manufacturer has attached the beads adequately and has used beads which are suitable for dry cleaning – although we will of course do our best to check and test the components before cleaning.
All such items are cleaned at the owner’s risk, as Tryclean will not take responsibility under any circumstances.
Limitations: Despite our intent to identify problem garments in advance, we cannot assume responsibility for inherent weaknesses/ defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss due to non fastness, wear and tear and shrinkage.
Stain Removal: Customers are responsible to mention all the stains when they leave the garments with us. By leaving your stained items with us for cleaning, you confirm that you accept our terms and conditions. We will only process stained items under owner’s risk, and the results can not be guaranteed. This means, in the event that the chosen method of processing damages your item we will not be held liable, it is entirely at your own risk. We aim to remove all stains but, in some cases, this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda.
We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results.
Suede & Leather: Suede & leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance, shrinkages, change of texture. The use of incorrect adhesives during garment manufacture to secure hems and other parts or borg linings may result in the adhesive coming to the surface during cleaning, and showing as stains on the surface of the garment and linings and stitches may come apart.
Laundry Service (Wash & Fold): This service does not include pre spotting and pressing. We take care of all of your garment care needs however we take no inventory or check washing label instructions. We are careful with all items but are unable to accept any complaints or claims for colour fastness, shrinkage or missing items. This list is not exhaustive.
Delivery Policy: Late Delivery – We have spent many hours and tested a range of different procedures to help ensure that your dry-cleaned garments arrive when expected. However, traffic being as it is there might be unusual circumstances which make it impossible to deliver your order during the scheduled day or time. We will do all that we can to keep you fully informed using email, text messages or telephone. Our policy is that if we cannot deliver on the expected day, it will be delivered immediately in the next available delivery slot.
Re-Cleaning Policy: Although, we have quality control where we check each garment before we pack, if we are unable to remove stains, we usually inform customers before. If something slips through and you are not completely satisfied with the quality of our dry cleaning, we will re-clean your item free of charge only once, as long as it’s within 24 hours.
Loss and Damage Policy: Tryclean take full responsibility for the cloths from the moment we issue ticket or pick up from you. Even though we exercise utmost care, there will be instances where items may get misplaced or lost, it is costumers’ responsibility to count and check every single item before leaving the shop or right at the time of delivery.
In the unlikely event of damage please inform us within 24 hours of receiving your garment. If needed, you must return the damaged garment; we investigate and contact you within 48 working hours.
Tryclean’s liability with respect to any lost or damage item shall not exceed twice ourcharge for cleaning that garment regardless of brand or condition or four times service credit which can be used in future orders.
Right to Refuse: Tryclean reserve the right to refuse our service to any customer.
Offers: All offers, whether displayed on the website, advertisement, leaflet or any other means, subject to change at any time.
Pricing: Tryclean reserves the right to change prices at any time without any notice.
Statutory Rights: These terms and conditions do not affect your statutory rights as a consumer.
Other: Please send all suggestions and complaints to us by post or by or email at care@tryclean.in and we will act upon it promptly.